Operations Management
Seeking A Dynamic Management Professional
COMPANY DESCRIPTION:
NorthAmerican Van Lines is the leading moving and relocation company in the nation. We have a very fun and relaxed atmosphere. We are also Veteran owned. Our goal is to find the brightest, most competent, reliable, and multifaceted professionals to add to our growing company.
POSITION SUMMARY:
- Operations Management
- Coordinate residential and corporate, interstate moves from start to finish.
- Single point of contact between customer and company throughout the entire move process.
- Build customer relationships and confirm that we are consistently meeting customer expectations.
- Ensure a smooth relocation. Â Troubleshoot any customer service issues.
Total Quality Management
- Manage hiring and training processes.
- Act as primary trainer and trainer coordinator for all moving employees.
- Inspector – Oversee the quality of all moves through job inspections.
An accomplished professional will possess…
- Desire to work in a fast paced, energetic environment.
- Basic computer literacy with the ability to effectively use the internet.
- Agility to learn to use specific industry technology.
- Ability to translate strategy into business growth opportunities.
- Polished telephone management techniques.
- Strong verbal communication skills with the ability to quickly build effective relationships.
Positive Personality Traits:
- Problem solver
- Very approachable
- Good sense of humor
- Caring demeanor
- Exudes professionalism
- Ability to defuse difficult situations
QUALIFICATIONS:
- A proven track record showing organizational skills and detail orientation
- Excellent verbal and written communication skills
- Customer Service experience
- Must have strong followup skills
- Strong ability to remain calm and professional necessary
- Proficient in MS Office and Outlook
Please respond by filling the online application, a cover letter describing how you are suited to this position, as well as an updated resume.
We look forward to speaking with you soon!